Effective Date: 1 – May – 2026
Overview
SafeChemEdu is committed to managing personal information in an open and transparent way.
This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information, and how you may request access to or correction of your personal information, or make a complaint.
What information we collect
We may collect personal information such as your name, email address, phone number, billing and payment-related information, organization name, job title, course enrolment details, account login details, support enquiries, completion and progress data, website usage and analytics information, and other information you choose to provide to us.
How we collect personal information
We may collect personal information when you submit a contact form, make a purchase, create an account, enrol in a course, download resources, subscribe to updates, contact support, or interact with our website, cookies, analytics tools, or similar technologies.
Why we collect personal information
We may collect, use, and hold personal information to provide products and services, process orders and payments, create and manage accounts, provide access to courses and downloads, communicate with customers, provide customer support, improve our website, products, and services, send updates and marketing communications where permitted, and maintain business records or comply with legal obligations.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
Cookies, analytics and tracking tools
We may use cookies, analytics services, pixels, and similar tools to understand website usage, improve performance, measure campaigns, and support website functionality.
You can usually manage cookie settings through your browser.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Where this is the case, your personal information may be disclosed to recipients located in countries such as Australia, the United States, Singapore, the United Kingdom, Germany, and other European Union countries, or other countries where our service providers operate.
Use and disclosure
We use and disclose personal information for the primary purposes for which it was collected, and for related purposes you would reasonably expect, or as otherwise permitted or required by law.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no internet transmission or electronic storage system is completely secure.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Access and correction
You may request access to personal information we hold about you.
You may also request correction if you believe your information is inaccurate, out of date, incomplete, irrelevant, or misleading.
Marketing communications
Where permitted by law, we may send you product updates, service notices, newsletters, or marketing communications.
You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.
Spam Protection
Visitor comments may be checked through an automated spam detection service.
Complaints
If you have a privacy complaint, please contact us first using the details below.
Please provide enough information for us to understand and investigate the issue. We will respond within a reasonable time.
Changes to this policy
We may update this Privacy Policy from time to time.
The updated version will be published on this website with a revised effective date.
Contact
Privacy Officer: SafeChemEdu
support@safechemedu.com.au
V 243 / 4 Moore Road, Burpengary East Qld 4505
https://safechemedu.com.au