What personal information we may collect

The information we collect depends on how you interact with SafeChemEdu and may include:

How we collect personal information

We may collect personal information when you:

• Submit a contact, support, enquiry or enrolment form
• Make a purchase or request a quotation
• Create or use a SafeChemEdu customer account
• Enrol in or participate in training
• Download or access licensed resources
• Activate, access or use a ChemData MiniApp or other hosted service
• Request or activate a demonstration
• Subscribe to updates or marketing communications
• Contact SafeChemEdu by email or another support channel
• Interact with our website, cookies, analytics or security tools

Where appropriate, information may also be provided to us by an authorised employer, organisation or institution arranging access or enrolment on your behalf.

Why we collect, hold and use personal information

We may use personal information to:

• Provide products, training, hosted applications and support services
• Process orders, payments, refunds and fulfilment
• Create and manage customer, learner and application accounts
• Provide access to courses, downloads and licensed MiniApps
• Maintain licence, entitlement and access records
• Communicate service, account, order and security information
• Respond to enquiries and provide customer support
• Improve our website, products, learning services and applications
• Protect against fraud, misuse, unauthorised access and security threats
• Maintain business, accounting and compliance records
• Send marketing communications where permitted by law
• Comply with legal and regulatory obligations

Who we may disclose personal information to

SafeChemEdu may disclose personal information where reasonably necessary to service providers that help us operate the business and deliver the product or service you have requested.

These may include providers of:

• Website hosting, cloud infrastructure and database services
• Payment processing and transaction services
• WooCommerce and online commerce functionality
• Learning-management and course-delivery services
• Email delivery and customer communications
• Authentication, secure login and application-entitlement services
• Analytics, website performance and security services
• Professional, accounting, legal or technical services where required
• Shipping or fulfilment services for physical products where applicable

We may also disclose personal information where required or authorised by law, to protect our legal rights or security, or with your consent.

Overseas disclosure and processing

Some service providers used by SafeChemEdu may operate infrastructure, support functions or data-processing services outside Australia.

Depending on the service used, personal information may be disclosed to or processed by recipients or infrastructure located in countries including Australia, the United States, Singapore, the United Kingdom, Germany and other European Union countries, or other locations used by our service providers.

Where personal information is disclosed overseas, SafeChemEdu will take reasonable steps appropriate to the circumstances to protect the information and manage the disclosure in accordance with applicable privacy requirements.

Cookies, analytics and tracking tools

SafeChemEdu may use cookies, analytics services, pixels and similar technologies to support website functionality, remember account or session settings, understand website usage, improve performance, measure campaigns and protect website and account security.

Essential cookies may be required for functions such as account login, shopping-cart operation, checkout, security and authenticated access.

You can usually manage non-essential cookie settings through your browser or other cookie controls made available on the website. Disabling some cookies may affect website or account functionality.

How personal information is used and disclosed

SafeChemEdu uses and discloses personal information for the primary purpose for which it was collected, for related purposes you would reasonably expect, and otherwise where permitted or required by law.

We do not sell personal information as a standalone commercial product.

Storage and security

Personal information may be held in SafeChemEdu business systems and in systems operated by third-party hosting, commerce, learning, email, cloud or application-service providers.

We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How long we keep personal information

SafeChemEdu retains personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain customer, licence, learning, transaction or support records, or to meet legal, accounting, security and business requirements.

Retention periods may vary depending on the type of information, the product or service involved and any applicable legal or contractual obligations. Information that is no longer required may be deleted, de-identified or otherwise securely managed where appropriate.

Access and correction

You may request access to personal information SafeChemEdu holds about you.

You may also request correction if you believe your information is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact the SafeChemEdu Privacy Officer using the details below. We may need to verify your identity before providing access or making a correction.

Marketing communications

Where permitted by law, SafeChemEdu may send product updates, newsletters, service information or marketing communications.

You can opt out of marketing emails at any time by using an unsubscribe mechanism provided in the communication or by contacting SafeChemEdu.

Opting out of marketing does not prevent us from sending transactional, account, security, licence, order or service-related communications that are necessary to provide a product or service.

Complaints

If you believe SafeChemEdu has mishandled your personal information or have another privacy concern, please contact the Privacy Officer first.

Please provide enough information for us to understand and investigate the issue. We will consider the complaint and respond within a reasonable time.

If you are not satisfied with the outcome, you may have the right to raise the matter with the Office of the Australian Information Commissioner or another applicable privacy regulator.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on the SafeChemEdu website with a revised effective date.